Privacy Policy

We are strongly committed to respecting your online privacy and recognize the need for appropriate protection and management of any personal information collected and/or collated by us.

This Policy applies to any person who visits, browses, uses or accesses the Platform or uses any Service on the Platform. This Policy is published in compliance with The Digital Personal Data Protection Act, 2023 and Section 43A of the Information Technology Act, 2000.

Please be advised that any Information procured by us, shall be:

• Processed fairly and lawfully for rendering the Services
• Obtained only for specified and lawful purposes
• Adequate, relevant, and not excessive in relation to the purpose for which it is required
• Able to be reviewed by the User, from time to time and updated if need arises
• Not kept longer than for the time which it is required or as required by applicable law

IMPORTANT: WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE SUSTAINED BY REASON OF ANY DISCLOSURE (INADVERTENT OR OTHERWISE) OF ANY OF YOUR INFORMATION AND DATA, IF THE SAME IS EITHER (A) REQUIRED FOR SHARING YOUR INFORMATION FOR LEGITIMATE PURPOSES; OR (B) WAS EFFECTED THROUGH NO FAULT OF THE COMPANY OR (C) WAS EFFECTED IN OFFERING OF OUR LAWFUL SERVICES OR (D) IS ATTRIBUTABLE TO THE NEGLIGENCE OF THE USER.

By providing the Information and clicking "I agree", you provide your free, unconditional, unambiguous and informed consent and authorize us to collect, use or disclose such Information for the business and research purposes as stated in this Policy.

If you do not agree with this Privacy Policy, you may choose to not provide us with any Personal Data and/or Sensitive Personal Data. Under such circumstances, we may be unable to render Services.

To withdraw your consent, please contact us at: info@eduzo.com

Sensitive Personal Data

Information relating to passwords, government ID cards, and any detail relating to the above-mentioned points as provided to us for using the Platform.

Personal Data

Any Information that relates to a natural person who is identifiable (e.g., name, contact details, email address, gender, age, or any other relevant material provided by a User, including information of User's care person details).

Technical Information

Information gathered through various technologies including IP address, device or browser type, Internet service provider (ISP), referring or exit pages, clickstream data, operating system, hardware model, unique device identifiers, and mobile network.

Locational Information

Information obtained through GPS or other means, such as the geographical location of the User.

Non-Personal Information

Any information that does not reveal your specific identity, such as browser information, pixel tags and other technologies, demographic information, etc.

The Information collected by us shall be used for availing our Platform and utilized for other functions including but not limited to:

• To render Services
• To evaluate the quality and competence of our personnel
• To resolve any complaints you may have
• Notifying you about changes to our Platform
• Providing analysis or valuable information so that we can improve the Platform
• Monitoring and maintaining the Users' usage of the Platform
• Sending out system updates on the booked services to the Users
• Detecting, preventing and addressing technical issues
• Analyzing Users' usage patterns
• Improving User experience
• Targeted marketing campaigns, periodic follow-ups
• Notifying you about new services and features

We do not rent, sell or disclose or share any information that we collect from you, with third parties, save and except in order to provide you with the Services. We may share your Information in circumstances including:

Third-party service providers/vendors

To provide you with the Services (data analytics providers, consultants, lawyers, and auditors).

When compelled by law

To comply with legal process, respond to government authorities, protect our operations, rights, privacy, safety or property.

Employees/Agents

We follow strict confidentiality policy on a need to know basis.

You can reach out to info@eduzo.com to obtain information on the list of recipients and categories of personal data shared with them.

Your Information may be transferred to, and maintained on, computers located in India. If you are located outside India and choose to provide information to us, please note that we may transfer the data to India to process the Information.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

You have the following rights:

• Access, confirm, and review Personal Data you may have provided
• Correct Personal Information that may be inaccurate or irrelevant
• Update and erasure of your Personal Data from the Platform
• Redress your grievances, if any
• Withdraw your consent, in which case we will cease processing your personal data
• Right to appoint a nominee to exercise the rights on your behalf in the event of your death or incapacity

To exercise these rights or raise concerns, please contact us at info@eduzo.com

You may be availing our services for using third party mobile applications, which are not operated by us. We strongly advise you to review the privacy policy of every mobile application which you may use.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party mobile applications or services.

All Information provided by you, save and except upon withdrawal or termination, shall be retained in locations outside the direct control of Company. We will delete Information based on a request received from you within a reasonable period and latest within 180 (one hundred and eighty days) of receiving a deletion request.

However, we may retain such portion of Information and for such periods as may be required under Applicable Law or for legitimate business interests such as fraud prevention and enhancing Users' safety and security.

Our Platform may utilize "cookies" and other technical Information. "Cookies" are small text files consisting of alphanumeric numbers used to collect information about your activity on the Platform.

You can deny access to the installation of Cookies by modifying the settings on your web browser, however, this may prevent you from taking full advantage of the Platform.

We may use your Information to send you promotional Information about third parties which we think you may find interesting, if you tell us that you wish this to happen. We shall not be responsible for any disclosure of Information due to unauthorized third-party access or other acts beyond our reasonable control.

Your Information may be stored in third-party cloud service infrastructure providers. We use certain physical, managerial, technical or operational safeguards as per industry standards and established best practices to protect the Information we collect.

No security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that the Information you supply will not be intercepted while being transmitted to us over the internet. Therefore, your use of the Platform will be at your own risk.

If you have any concerns, please contact us at info@eduzo.com

We may modify or revise the Privacy Policy from time to time and shall accordingly notify you of any changes by posting the revised Privacy Policy on the Platform with an updated date of revision. We shall endeavor to review, revise, update, modify, amend or correct the Privacy Policy on a regular basis.

In case of any discrepancy or grievance with respect to all or any Information shared with Company, please contact our Grievance Officer:

• Grievance Officer
• Name: Kundavai Arivudainambi
• Designation: Founder
• Email: info@eduzo.com

We will acknowledge each grievance within 24 hours and put our best efforts to redress the grievances expeditiously within fifteen (15) days from the date of receipt of the grievance.

For any concerns, grievances, or questions relating to our privacy or data related practices, please reach out to us:

• Email: info@eduzo.com
• Phone: +91 9600128710
• Bangalore, India
• We respond within 24 hours